Lucky Draw Support

Frequently Asked Questions (FAQ)

1. How do I start using Lucky Draw?

After downloading and installing the Lucky Draw app, you can choose the Wheel, Card, or Scratch mode to start your lottery. Click the corresponding icon on the main interface to enter each mode.

2. Why can't I add more lottery items?

Non-subscribed users are limited to 6 lottery items per day. Upgrade to the Pro version to add unlimited items. Click the "Upgrade" button for more details.

3. Why don't I have enough lottery attempts?

Non-subscribed users get 3 free lottery attempts per day (Wheel, Card, or Scratch). Attempts reset daily, or you can earn extra attempts by watching rewarded ads. Upgrade to the Pro version for unlimited attempts.

4. Why is the background music or sound effects not playing?

Please check if the "Sound Effects" or "BGM" settings are turned on in the app. If the issue persists, try restarting the app or contacting us.

5. Why does the ad banner still appear after upgrading?

If you have upgraded to the Pro version but the ad banner does not disappear immediately, please try closing the app completely and reopening it. This usually resolves the issue. If the problem persists, contact our support team.

6. How do I contact technical support?

If you encounter any issues, please reach out to us via the contact information below, and we will respond as soon as possible.